Dunning plan

A payment can fail for a number of different reasons:

• Card can be expired
• Credit limit can be exceeded
• Card can be blocked

A dunning plan allows you to set different actions when a payment fails. Billwerk+ Optimize can automatically send out reminder emails - and ultimately cancel the subscription. You have full control over the intervals and actions in the dunning plan.

Billwerk+ intelligently decides on the action. If the credit limit has been exceeded, it may be a temporary problem, and we will automatically retry the transaction later. If the credit card is expired, it is a permanent problem, and the dunning process will start immediately.

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Note

Please find more information in our help center article about dunning management and in our API documentation about the endpoints.